Responsible Gaming FAQ

What is responsible gaming? Where can I get more information about your responsible gaming policy? How old do I have to be to play? I have two teenagers in my house and want to be sure that they can’t get into your software. How can I accomplish that? Do your responsible gaming policies include play money tables? What is the self-exclusion feature, and how do I use it? I’ve chosen to exclude myself. Will I receive emails from you? I have registered for a tournament during the exclusion period. Can I still play in it? I won a seat for a brick-and-mortar tournament that begins during the exclusion period. Am I unregistered from that? I’ve excluded myself from playing with you, but now I’ve changed my mind. Can I remove the exclusion? I have clicked on the self-exclusion box, but I’m still in a cash game (or tournament). Will I be thrown off? I’ve clicked the self-exclusion box, but haven’t closed the software yet. Can I change my mind? I have chosen to exclude myself from playing with you, but I have $200 in my account that I want to transfer to a friend. May I do so? Can I leave money in my account during a self-exclusion period? If I have excluded myself from playing with you, can I see my real money account balance, StarsCoin, and still shop at the Rewards Store? I am concerned that my problem is greater than just playing on your platform. Is there a way to completely prevent myself from playing online games? I have excluded myself from play for six months. Is there anywhere I can go to receive counseling about problem gaming? Can I set my own deposit limit? How can I learn more about responsible gaming on your platform?

Responsible Gaming main page

Responsible Gaming

We are committed to responsible gaming, and are dedicated to an enjoyable and positive gaming experience.